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Returns & Refund Policy

1. Return Period

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Must be unused, unworn, and in original condition

  • Must include all original tags and packaging

  • Must be accompanied by a receipt or proof of purchase

We reserve the right to reject returns that do not meet these conditions.

3. How to Initiate a Return

To start a return, please contact us at:

📧 support@bchronohub.com

Include:

  • Order number

  • Reason for return

  • Supporting images (if applicable)

Once your return request is approved, we will provide a return shipping label along with instructions.

⚠️ Important: Returns sent without prior approval will not be accepted.

4. Return Shipping Costs

  • We cover return shipping costs for eligible returns within 30 days of delivery.

  • There are no restocking fees.

5. Return Scenarios

5.1 Change of Mind

You may return an item within 30 days if:

  • It is unused

  • In original packaging

  • In resellable condition

5.2 Defective Items

If you receive a defective product:

  • Contact us within 48 hours of delivery

  • Provide photos or evidence

We will:

  • Cover return shipping

  • Offer a replacement or full refund

5.3 Damaged Items

If your item arrives damaged:

  • Notify us within 48 hours

  • Provide clear photos of the damage

We will assess the issue and arrange a refund or replacement.

5.4 Incorrect Item Received

If you receive the wrong item:

  • Contact us within 48 hours

We will:

  • Cover return shipping

  • Send the correct item or issue a refund

5.5 Product Not Received

If your order has not arrived:

  • Contact us promptly so we can investigate with the carrier

If confirmed lost, we will provide:

  • A full refund or

  • A replacement

6. Order Cancellation

  • Orders can be canceled before shipment

  • If already shipped, you must follow the return process after delivery

7. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products

  • Items not in original condition

8. Exchanges

We accept exchanges.

To ensure faster processing:

  1. Return the original item

  2. Place a new order once your return is approved

9. Return Deadline

  • Returns must be requested and shipped within 30 days of delivery

10. Refund Policy

10.1 Refund Conditions

Refunds are issued if:

  • Items meet return eligibility criteria, OR

  • Items are defective, damaged, or incorrect

10.2 Refund Processing

  • Refunds are issued to the original payment method

  • Processing time: Up to 10 business days after approval

11. Return Address

All approved returns must be sent to:

412 W 7th St
Clovis, NM 88101
New Mexico, United States

12. Contact Information

📧 Email: support@bchronohub.com
📞 Phone: +1 702-718-9765

Business Address:
412 W 7th St
Clovis, NM 88101
United States

13. Customer Support Hours

Monday – Friday
9:00 AM – 5:00 PM (MST)

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